1 Message
Think twice about coming back
You're making ending service very difficult. I had to call and talk to someone someone pushy. FOR 15 MINUTES!!!, the rep asked so many questions and hard-sold all your services after she asked about my current phone service provider and the cost. Still I got billed after a week. That took a while to clear up. Comcast must've pressured its employees very hard to force customers to stay. I'll think twice next time to resign up with Comcast.
XfinityBenny
Official Employee
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957 Messages
11 months ago
@user_yup7g1 Hello and good afternoon. Thanks for posting your experience to the community. We appreciate it and your feedback. I hope you are having a happy Wednesday, and know how important it is to have things done correctly. There can be a general statement before the final statement arrives, that is due to the statements being autogenerated in advance, and they can be disregarded. The statement to look out for is the final one, which thanks you for your business and confirms the last day of service. It also verifies any returned or unreturned equipment, that is why the final statement allows up to 30 days to be generated. If you do give us a chance in the future and need to stop service, use the resources on this https://www.xfinity.com/cancel page. It shows how to schedule a call back, or visit a store to stop service. That can help with making equipment returns immediate. There is also info on stopping the NOW Internet service. I hope it helps, thanks for working with us again and giving us another chance. We appreciate it a ton, have a happy Wednesday.
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