Visitor
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1 Message
They refuse to give me my refund!
I was never able to set up my service, and was told I would be refunded IN DECEMBER. I've talked to dozens of people time and time again and they SWEAR my refund is coming, but it never does. If they don't give me my money back, I'm going to the indiana attorney general, and I will blast you in every available forum I can! If anyone from Xfinity sees this and actually WANTS to resolve the problem, email me: [Edited: "Personal Information"]
XfinityCarolyn
Official Employee
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186 Messages
17 hours ago
@user_u9laof I would be more than happy to assist you today. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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