Visitor
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1 Message
They don't care about their customers
Xfinity is charging me $104/month for internet and Peacock, while advertising a $50/month deal for the exact same service. When I pointed this out and asked to receive the same pricing as an existing customer, I was hung up on by customer service. It very clear that Xfinity prioritizes new customers over loyal ones. I guess, thank you for making my decision to switch providers an easy one.
XfinityNatalie
Official Employee
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580 Messages
14 hours ago
Hey there, user_pzi51p! We appreciate you taking the time to reach out to our XFINITY Community forum. Introductory offers give new customers a chance to try our services at a discounted rate. Each person receives one according to the availability at the time of their onboarding.
We value our existing members too, and we often have special deals for you as well. Have you logged into our awesome XFINITY Plan Builder to see what promotions you are eligible for today?
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