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user_ybcxt5
1st Topic

Visitor

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6 Messages

Sunday, May 17th, 2026 2:14 AM

They couldn’t be worse

I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to what they did. I have proof and this is not over. The worst bullies I’ve ever had to deal with. If this reaches anyone who’s on the fence about them and changes their mind because of my post, I win. That’s all I want is to see them for what they are.

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23 minutes ago

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XfinityShawn

Official Employee

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2.4K Messages

1 hour ago

 

user_ybcxt5 This isn't the experience we want you or any customer to have, and we do appreciate your feedback. Were you able to get it removed? 

 

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user_ybcxt5

Visitor

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6 Messages

At the end of the day, no. There has been no remedy. I made a complaint to the FCC

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1 hour ago

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XfinityShawn

Official Employee

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2.4K Messages

@user_ybcxt5 My team can help you with removing the Xfinity Home service on our end, but it will require us to obtain your account details.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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user_ybcxt5

Visitor

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6 Messages

I appreciate the message Shawn but I don’t trust your companies whatsoever. I don’t trust that if I continue trying to work with you, you won’t upsell me, up my bill, lie to me, steal from me and pretend you’re having ‘system issues and therefore unable to care about what you’ve done.

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50 minutes ago

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XfinityAmandaB

Official Employee

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3.1K Messages

 

user_ybcxt5 We understand the hesitation and are still here to help. We assure you that since we are a top-tier support, we stay with you till we know you are taken care of! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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38 minutes ago

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user_ybcxt5

Visitor

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6 Messages

I appreciate you, honestly, but I have been told before that I was talking to top tier and then he cancelled my service without my consent.i worry that you’ll try to upsell me or mess up my account the second I complain.  I was taken advantage of so badly by your top-tier representatives. Listen to the tapes.

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34 minutes ago

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