They cancelled service

We signed up with a promotional package. Tech came by and said we needed the cable brought to house, which happened in a decent amount of time. Then nothing. I did a chat and was told a modem was never ordered. Also had to add cell service. Whatever. Modem was supposed to come 2-3 business days. Never received. Then found out our account was inactivated. Called customer support. Was told that package with the $200 gift card no longer existed. I could open a new account with the same package minus the gift card. None of this was our fault. Unacceptable.