They 3 missed appointments in a row

Subject: Formal Escalation – Three Consecutive Missed Technician Appointments

I am writing to formally complain about Xfinity’s repeated failure to provide a scheduled technician to repair my TV.

For three consecutive days, I waited three hours each day for a technician who never showed up. That is nine hours of my personal time wasted because Xfinity failed to honor its commitments on three separate occasions.

The $37 credit I was offered is completely inadequate compensation for this unacceptable experience. I should not have to repeatedly rearrange my schedule and sit at home waiting for technicians who never arrive.

I have been promised another appointment for October 20, but given Xfinity’s track record over the past three days, I have little confidence that this appointment will be honored.

I am requesting the following:

1. A full month of service credit in recognition of the repeated failures and the nine hours of my time wasted.
2. Written confirmation that my October 20 appointment is properly scheduled and will be honored.
3. Escalation of this complaint to Executive Customer Relations for review and resolution.

This is not an isolated missed appointment. It is three consecutive failures to provide a service I was promised. A $37 credit does not adequately address the time, frustration, and inconvenience this has caused.

I expect Xfinity to take responsibility for this situation and provide a meaningful resolution rather than another apology and another promise.

Please respond in writing regarding my requested compensation and the status of my October 20 appointment.