1 Message

Thu, Apr 22, 2021 6:29 PM

There's still an orange cable in my yard

Hello! A technician came and made a temporary drop to the house...almost two weeks ago. There hasn't been a single status update since then. Is this on Xfinity's end or do I need to do something else before they come and finish the process?



Official Employee


127 Messages

19 d ago

Hello! Thank you for reaching out today! I do appreciate your patience, and I do apologize for the delay. I am just the person to help you in resolving any questions or concerns about the wire in your yard. I appreciate you for bringing it to our attention to have our local team to address. I would like to look further into the status of the work. Can you please send us a Private Message with your first and last name and service address? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".

I am an Official Comcast Employee.
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