1 Message
There's no customer service
You'd think a company with such vast resources would have a viable customer service department. They've out- sourced to over seas call centers, and try to get customers to use a useless automated system. I've spent an hour a day for the last 3 afternoons
trying to resolve a basic issue. It was resolved for one day, and inexplicably reversed the next day. There are too many options out there, and most are 1/4 the price of xfinity. I'm done.
XfinityMarcos
Official Employee
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1.8K Messages
28 days ago
Hello user_ngaumm, I know it's never to fun to put energy towards account or service issues, so I'm sorry you didn't get the support you needed. I'd love a chance to work with you and turn things around. Can you please share some background information regarding what you needed help with?
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user_3so6kc
4 Messages
28 days ago
Doesn’t surprise me! I was on a text chat due to voice being out and they transferred me to 4 different people and all 4 said completely different things.
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