Good morning! Thank you so much for taking the time to message us on our forums for help with having the line buried. I would love to help out @user_b42791! Typically when a temporary line is ran there is an appointment scheduled for a future date for out maintenance team to schedule the needed appointments to have it buried. Permits, utility markings things like that. You are with the right team for help to look into the current status and reach out to the right teams as needed. We also started sending emails to the email address on file to help keep you in the loop of our progress.
If you can please send me a direct message with your name and service address. That way I can see what details we have and make sure we have the ball rolling to have the line buried.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
@XfinityPaula thanks. Just sent a DM and reached out to Xfinity Support.
The orange cable runs through our neighbor's yard and has lots of excess material. The cable was severed a few months ago when the neighbors replaced their fence. Xfinity came out and repaired the next day, but no one ever came back to bury it.
That is really lousy to hear, I'm so sorry that we have not been back out there and since it's been a few months I'm pretty confident it was never scheduled or there was an issue in the area due to the ground being frozen which happen in some areas. I see your direct message and I will follow up with you there. Thanks for allowing me to help out! ❤️
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Not just buried! You need the line to be properly covered and buried! They should run a pipe through your yard and then feed their wire through said pipe to avoid damaging the connection to your home!
@santatollimus FWIW. Direct burial / flooded coaxial cable is what they use standard. No conduit pipe is required. They do not run conduit on customers' properties anyway. That's up to the customer if they choose.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
Accepted Solution
XfinityPaula
Official Employee
•
1.4K Messages
3 years ago
Good morning! Thank you so much for taking the time to message us on our forums for help with having the line buried. I would love to help out @user_b42791! Typically when a temporary line is ran there is an appointment scheduled for a future date for out maintenance team to schedule the needed appointments to have it buried. Permits, utility markings things like that. You are with the right team for help to look into the current status and reach out to the right teams as needed. We also started sending emails to the email address on file to help keep you in the loop of our progress.
If you can please send me a direct message with your name and service address. That way I can see what details we have and make sure we have the ball rolling to have the line buried.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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santatollimus
Contributor
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46 Messages
3 years ago
Not just buried! You need the line to be properly covered and buried!
They should run a pipe through your yard and then feed their wire through
said pipe to avoid damaging the connection to your home!
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I'm not official Xfinity support [Edited: "Inflammatory"]
I'm offering support to all other cases hoping someone looks at mine.
https://forums.xfinity.com/conversations/your-home-network/upload-drops-02000-kbps-unstable/6220b1aaaef5c36d133d6334
(edited)
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EG
Expert
•
110.1K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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