U

Visitor

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1 Message

Mon, Apr 12, 2021 4:23 AM

There is an orange cable in my backyard

I have had an orange wire in my backyard for almost a month and it still hasnt been buried. How do I get someone to come bury it? 

Responses

ComcastTylerJ

Official Employee

 • 

46 Messages

1 m ago

Hey there, and thank you for bringing this to our attention through our Forums page! I understand you have a cable that needs to be buried, lying in your backyard, and I can imagine the urgency behind getting this taken care of. Rest assured; you're with a pro, and I will be more than happy to get to the bottom of this with you! 

 

Before we begin, can you please send me a private message, by clicking on the chat icon, in the upper right hand corner? Once you click on that icon, it should allow you to select "Xfinity Support", and please select that, and include your full name, full address, personal email, best contact number, and specific notes for where the cable line is laying in your backyard, and I will be more than happy to have a ticket submitted for this to be handled, immediately. Thank you in advance, and I look forward to speaking with you!

 

-Tyler

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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