Visitor
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2 Messages
There is an orange cable by the driveway/Please bury my drop
Xfinity texted several times on Sunday that you were resolving service issues in the area and informed us that “We've completed work in your area to fix an urgent network performance issue to ensure we deliver the fast, reliable experience you expect.” You didn’t mention that you’d installed an orange cable running down a telephone pole and across a lengthy section of the property immediately adjacent to the driveway. How can we find out when the drop will be buried? Thanks.
XfinityRaul
Official Employee
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1.9K Messages
2 days ago
Hello, @user_aygld5. Thank you for making us aware of this orange cable via Forums. These orange cables are temporary but I would be more than happy to review your account to confirm a work order has been issued to take care of this for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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