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stefan1234
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Wednesday, February 26th, 2025 9:57 PM

There is an ongoing large outage in Redmond and Bellevue WA since about 1:30 am on Feb 25th 2025

I have not seen any news/chat about this yet on the forum. Itis the longest we have experienced in the area and it  is not solved yet.

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Updated 

2 months ago

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2

EG

Expert

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110.1K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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stefan1234

3 Messages

Do you know what is going on? I have been without internet since the night of 25th Feb 2025

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2 months ago

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XfinityAmandaB

Official Employee

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2.1K Messages

 

Stefan1234, thank you so much for reaching out for help with the interruption in your area. Interruption alerts will be posted to your Xfinity app and on our Xfinity status center. Any estimated resolution times will also be posted there and updated in real time. If you do not have an alert when you check the status center or your Xfinity app, let me know. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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stefan1234

3 Messages

Thank you. It has been resolved now. Finally!!!!

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2 months ago

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XfinityAmandaB

Official Employee

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2.1K Messages

That is great to hear! I am glad you all are back up and running! Don't for get to use that link for the status center to request an adjustment for the time you were without services.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_ommsf6

1 Message

2 months ago

So frustrating! They said before yesterday evening. Then by 10:20 am today. No updates. No communication. It’s been like 40 hours. 

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XfinityMarcos

Official Employee

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2.3K Messages

Hello user_ommsf6, I appreciate you taking some time to check out our Forum. Although, I'm sure these aren't the best of circumstances. Service interruptions are never fun, but we do our best to update those estimated resolution times based on the status of our maintenance teams in the field working on repairs. Are you still experiencing an active interruption? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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