There is a green box outside that is a potential fire hazard. We need it covered properly immediately. Who do we call?

user_is0c0e Thank you so much for reaching out for help with the box left uncovered. We know reporting issues like this promptly is important, and you never have to wait around for us. You can use the steps to report an issue that are found here to let us know without having to wait to speak with us. We would also be able to help get the box and lines taken care of for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.