Visitor
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1 Message
there hanging on my garage roof
Trying to get Comcast to come out and move their lines over to the new pole. Extreme installed a new pole , and said Comcast Xfinity would have to come out to move their internet lines. It's been over a year now, and Comcast has not come out yet. and there hanging on my garage roof. making this public in case something happens to my roof they can pay for it.
Accepted Solution
XfinityJeffB
Official Employee
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182 Messages
10 days ago
Thank you for the post user_hcjh40, we appreciate you notifying us, so we can make sure this issue is resolved. We will need some more information to escalate this case, if you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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EG
Expert
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116.8K Messages
10 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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