There are unexplained charges on my bill and the assistant will not let me contact a human

@user_t5z0lw

Thanks for reaching out to us, as a customer myself I always like to make sure I'm on top of my billing. Go ahead and send me a direct message including your first and last name and I'll be happy to look at your billing and go over all the detailed charges.

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_t5z0lw

 Thanks for reaching out to us,  i'm glad we were able to get all your questions answered  in regards to your billing. This link https://www.xfinity.com/support /articles/viewing-your-bill-online-ecobill has great information on how you can view your details last 12 months of billing statements. Feel free to reach out to us anytime and thank you for being the best part of Xfinity!