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user_98dipk
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2 Messages

Sunday, April 13th, 2025 5:34 AM

Theme park tickets

I am attempting to see cost and potentially purchase Universal Orlando theme park tickets through Xfinity rewards - when I select the reward and go to the universal page it will not let me add tickets. This message appears, “Sorry, you can only purchase 0 number of this item in one transaction. Please complete another order to make additional purchases.” I messaged Universal to see if they could figure out how to fix it and they directed me to Xfinity. Thanks. 

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Updated 

20 hours ago

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XfinityEricB

Official Employee

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2.1K Messages

23 hours ago

 

user_98dipk Thanks for reaching out for assistance with the rewards redemption for Universal Orlando tickets using the rewards page. I'm not seeing any rewards running currently for those tickets at this time. To confirm, you are seeing an offer for the tickets through your rewards page currently, but getting an error when trying to purchase?

 

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user_98dipk

2 Messages

Yes that is correct. It was 3 day ticket for two day price. 

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20 hours ago

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XfinityJosephA

Official Employee

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1.7K Messages

user_98dipk we can take a closer look at your account, the reward and do all we can to help. When you have a chance please send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

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20 hours ago

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