Skip to main content
user_34n5xb
1st Topic

1 Message

Monday, March 10th, 2025 5:24 PM

Closed

Theft

For services not fully included, paying  for 1 gig of speed to only get 5g on wifi and most up to 200mbs is theft, charging  100$ for installation so you can fully get your internet's worth is theft, installation  should be included  not charged separately,  is like buy full prize for a pizza just to get charged  for putting  the sauce and cheese, you  guys are ridiculous, Where is luigi  when you need him to make an appearance  for you guys?

Question

 • 

Updated 

1 year ago

31

1

0

Oldest First
Selected Oldest First
XfinityChristy

Official Employee

 • 

2.7K Messages

1 year ago

 

user_34n5xb Hello and thank you for reaching out via our Xfinity Community Forums. I definitely want to help you get this sorted out. It sounds like there are a few things we need to look into, like your Wi-Fi setup and the speeds you're actually getting. To get started, would you be willing to send me a direct message with your account details? I'd love to take a closer look at your setup and see what we can do to improve your experience. We can also explore your installation concerns and see if there are any options available. Let's get you those speeds you're paying for!
 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

0

0

forum icon

New to the Community?

Start Here