Visitor
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1 Message
The xfinity website, has many problems
And as a paying customer my access to the website to pay my bill should be flawless, unless there is maintenance on the website happening.
Today, 6/6/26 I sign-in to the xfinity website. I click on pay bill, I get a loading circle, then a message appears, This is taking longer than expected, but we're on it. You are clearly not on it as this is the second time that I have been unable to use the website to pay my bill. As a last resort I did it through the app on my phone... BUT I SHOULDN'T HAVE TO DO THAT!! What if I didn't have a phone that has an app that let's me pay my bill??? What then??
I tried to go to a support link on the website and was logged out!! There is also a problem with being able to scroll the xfinity website if you use the "I'm looking for..." search function. You don't have to delete cookies and clear cache, that search function is breaking being able to scroll web pages on the xfinity support webpage, full stop. All I did was closed the broken tab and reopened a new one and now I can scroll web pages on xfinity support pages again, and didn't clear cache or delete cookies.
If xfinity has an IT department, or someone there who looks over how your website functions... I would suggest having that person(s) take a hard look at the xfinity website because there are many problems that exist.
Thank you.
XfinityAmandaB
Official Employee
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3.5K Messages
4 months ago
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EG
Expert
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121.8K Messages
4 months ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_sckc04
Visitor
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1 Message
10 days ago
I have tried 12 times to login just to update my email so I can know when to pay my bill. Each time, I have either not been able to login or when I do successfully login, I attempt to update my account and the button cycles and cycles until I session error or a blank page comes up. The same thing happens when I try to get AI help on their website. I am flabbergasted that an internet company cannot get a functional website up and running. The current one is unusable. Please do something to fix the website. The last time I had to change my account settings, I spent two hours trying to reach somebody on the phone. Is it reasonable to expect a person to take hours off work to get in touch with somebody at Xfinity just to update an email account? Not to mention my wifi service goes down about 10 times a day for several minutes at a time, and I lose valuable work.
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