Visitor
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2 Messages
The Xfinity RF cable wire has disconnected from my house.
The Xfinity RF cable wire has disconnected from my house. The guy-wire broke off, so now the cable is wrapped around my floodlight and hanging low. Is this something a technician can reattach, or do I need to do it myself?
XfinityBradM
Official Employee
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1.3K Messages
8 hours ago
@user_ocrkf0 Our team can assist with getting an appointment set up to get that wire rehung. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
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Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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