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user_ocrkf0
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Visitor

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2 Messages

Tuesday, April 28th, 2026 2:42 PM

The Xfinity RF cable wire has disconnected from my house.

The Xfinity RF cable wire has disconnected from my house.  The guy-wire broke off,  so now the cable is wrapped around my floodlight and hanging low.  Is this something a technician can reattach, or do I need to do it myself?

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4 hours ago

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XfinityBradM

Official Employee

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1.3K Messages

8 hours ago

@user_ocrkf0 Our team can assist with getting an appointment set up to get that wire rehung. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon in the top right corner

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_ocrkf0

Visitor

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2 Messages

Thank you !   I just got off of a chat with another support person, so I'm all set...

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7 hours ago

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debsan

Visitor

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1 Message

my cable line is cut

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4 hours ago

0

XfinityAngie

Official Employee

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2.5K Messages

 

debsan, thank you for reaching out to Xfinity Support. I am sorry to hear about your cable being cut. You can go through the Xfinity app to get a tech visit set up, or we can help as well. If you would like to work with us,

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 hours ago

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