U

Visitor

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3 Messages

Fri, Apr 29, 2022 8:12 PM

The xFi website is going away As of June 7, 2022, the Xfinity xFi website found at internet.xfinity.com will no longer be available. But d

do not use cell phones

Visitor

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2 Messages

4 m ago

I don't use a cell phone, so how do I manage my account

Official Employee

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302 Messages

@user_0ff9b1 Hello and thank you for reaching out over our Xfinity Community Forum. I hope your Friday and week are going great. I believe above they are referring to the notice that the Xfinity XFi website will not longer be available after June 7th, 2022, however, the Xfinity homepage and Xfinity website will still be available to login and manage your Xfinity account. You can read more about the change to the Xfi website (different from Xfinity .com here https://comca.st/3OPeu3e and has this notice "The xFi website will be going away on 06/07/22. You can still enjoy the same great features by downloading the free Xfinity app to manage your WiFi and devices. Get it now on the App Store or Google Play."), Please let us know if you have any other questions or concerns, and we are more than happy to help!

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New Poster

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2 Messages

The response did not answer the question above. Rephrased... Why is Xfinity forcing customers to use their phones to conduct ALL forms of business and usage? Just plain wrong!!!

Visitor

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2 Messages

So you are saying that we will still be able to manage these features via the web? The link above just takes me to my page with that message. Where can we read more about this? Thx CH.

Official Employee

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409 Messages

At this time, these features will be unavailable through the web, after June 7th, 2022. You will still be able to manage your account through our website, by logging in with your online credentials. That would be the most updated information that we have to share with you, at this point in time. Please let us know if there's anything else that we can help you with, as we're available through this platform, 24/7. 

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Official Employee

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1.1K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand the frustration and concern. We design our apps to be simple, easy and awesome to manage your account wherever you are! I use the xFi app almost every day with my kids and can pause their devices as needed, even if I'm running errands. The app is also available on tablets as well. 

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BlueJeans07

Contributor

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120 Messages

3 m ago

I appreciate The Xfinity Officials here trying to help, but I have a basic phone that does not have ability of downloading apps.

  
What thousands of Xfinity customers need to also be able to use the xFi  settings for checking their wifi account,

changing wifi users to pause and unpause, putting devices on or off, and all the other funcions of the June 7 2022 cancelation of the xFi webpage, is for Xfinity to also make an "xFi APP and Xfinity APP  for Desktop / PC  users to download On their desktop". How can we manage all our xFi settings and info if we cannot get to it?  
PLEASE rethink this, that Many Xfinity customers have wifi settings they will not Get to because their mobile phone does NOT have the ability to download APPS  to their phones. June 7 is coming fast, Hoping to receive another email soon from Xfinity with a link to add the xFi APP that is able to be downloaded on their computers.  
   I also agree with other Xfinity customers here, wondering WHY would you remove such a used part of your website like the settings of customers WIFI settings and info about their xFi / wifi  part of their account. 
Thank you for any/all Xfinity C/Service people that can forward this important into to the correct Xfinity people that can add a new Desktop xFi APP .

Official Employee

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671 Messages

Hi, @BlueJeans07! Thank you for spending your time to reach out to XFINITY over our forums support page. As a customer myself who enjoys using the xFi web page, I can understand the inconvenience that this can cause. We are thankful for your feedback. We will make sure to pass it along. Did you know that we also have a great digital option for leaving your feedback on the bottom section of our XFINITY home page? This is another great and convenient way to ensure your voice is heard. Here is the link to leave your feedback. Please let me know if this helps. 

https://comca.st/38KE0Gr

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Visitor

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2 Messages

I completely agree with Bluejeans 07. I'm thinking of ditching Xfinity over this if they don't provide a way to use a computer to manage my account. This is apparently something Xfinity thought up for their own convenience, not the customers'. It is already harder to find a way to talk to a human or schedule a service call.

BlueJeans07

Contributor

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120 Messages

@XfinityGabriel​  I have been an Xfinity customer since the 90's and have learned a lot of great info from this avenue, and directly through calling Xfinity. 
My Problem right now is soley about how I am going to change info when Xfinity removes the only page for me to keep my wifi info and settings I need, up to date. I believe now the only way for that to happen is to include Xfinity customers like myself, who cannot use the APP that is available to customers who have a phone that is Not capable to download APPS on their phones. My phone is a basic phone, which does not have the feature of downloading APPS, which on this page as well as many other pages of customers are begging Xfinity to help them fix the problem of not having an APP to reach their xFi / wifi page settings after June 7 2022. I am grateful you said you would pass my info and suggestion of a desktop APP for customers who have basic and other phones that do not offer APPs on their phones. I would imagine most customers have different years of Microsoft platform on their computer, I personally have Windows 10, and a Desktop APP for xFi should work on most of Windows platforms.  I would appreciate more info from Xfinity on what they are doing for the other half of their customers that cannot use the xFi /  Xfinity APP available now - and one APP specifically for Windows platform is essential. 
Thank you. 

Visitor

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4 Messages

@BlueJeans07​ An "app" will only work on Windows 10 computers and it would have to be available from the Microsoft Store - I don't know what the requirements are for getting an app on the store, but I would guess they are pretty steep, for security reasons. Xfinity would have to write stand-alone software that people could download to their PCs and install - if they're not willing to keep a simple website up for customers to access WiFi settings from a PC browser, they're certainly not going to spend the money to create software from the ground up.

I fear everyone complaining about the change (and the complaints are very valid) are just wasting their time - if you really want your voice heard, write to the Comcast Executives, whose email addresses can be found at the bottom of this page:

https://www.elliott.org/company-contacts/comcast/

Simply copy whatever you've already posted here into an email so those at the top can see the outrage about the serious problems this action by Xfinity is going to cause to their customers.

Regular Visitor

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9 Messages

3 m ago

I have already submitted a complaint through chat with a customer care representative, who assured me the issue was being elevated and I should expect a response. I have my doubts. I have macular degeneration and use an iMac with a 21 inch monitor to view and manage my account. Reading and responding on a cell phone is next to impossible. I know there are many others who have difficulty using a phone or even a tablet to manage accounts I believe this action violates the Americans with Disabilities Act and plan to file a complaint with the FCC if I don't receive a satisfactory response in a reasonable time. I will also contact the state and federal departments of justice to urge civil penalties against Xfinity for this blatant disregard for the needs of its customers.

Visitor

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4 Messages

@poulsbodh​ Great idea! The ADA has enormous power over company behavior - keep hounding them, this is absolutely a violation of the ADA. BTW, I think that other complaint should go to the FTC, not FCC.

Visitor

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3 Messages

@poulsbodh​ never even thought of that am glad you are working to help i know i am not ready to deal with paying thru my phone also am very uncomfortable with this

Regular Visitor

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9 Messages

@user_615efc​ That's a good point. The two agencies work together to ensure that internet service providers comply with regulations designed to protect consumers against fraud and other abuse. The FCC's website even states that they may share information about comp-laints against ISPs with the FTC. Thanks for the input.

  

Regular Visitor

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9 Messages

@user_b2ef55​ I used that link to send my complaint to one of the Comcast executives. A few days later someone from that division called. Her first question was if I still couldn't access the Xfinity website. With minimal irritation I explained that wasn't my problem - yet. She then asked if I wanted a follow-up call from someone to make sure I was able to access the app. I told her if she couldn't be bothered to actually read my complaint she shouldn't have bothered to call. Then I hung up. 

Indigo

Contributor

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145 Messages

3 m ago

Oh wonderful - Comcast isn't just getting rid of the Xfi Wifi website, they've also just changed their webmail site

https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail

I have two email accounts, and the one I use the most (not my primary Comcast account) can all of the sudden no longer be accessed in either of my preferred browsers - the one email account frequently fails to let my PC's email client POP email from the server, so I have to have that mail's account open in a browser at all times to make sure I'm not missing mail, but now I cannot log in - when I try to log in, I get this page that has no active links:

I get this useless page in both of my preferred Mozilla based browsers. I can't sign into either webmail account anymore! I have Adblock Plus disabled on Xfinity websites, and allow pop-ups - I was able to log in on MS Edge, which I hate using, because a pop-up box appeared - and I have Adblock Plus on Edge too, so it's not that extension that's causing the problem - what I believe happened is another case where Comcast switched their websites to work with cell phones, not computers - this is TERRIBLE! Comcast is demanding I use a specific browser of their choice to let me access my email!?! This literally just happened today - yesterday I was able to view my webmail in my preferred browsers - this STINKS!

Official Employee

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671 Messages

Hi, @Indigo! We appreciate you for spending your time today to reach out to us to let us know about the email concern. I am sorry to learn about this experience of not being able to access your email on your preferred browsers. I am someone who likes to use my preferred browsers too so I can understand the inconvenience that this can cause. You've reached the right team to investigate this further. I will do everything within my power to get this resolved for you as quickly as possible. Just to confirm, when you attempt to access your email via the Mozilla browser, you are getting the error message "Your browser is not supported message". Does this sound correct?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Indigo

Contributor

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145 Messages

I got a PM saying only chromium based browsers can access Xfinity webmail now - they blocked older browsers for being "unsecure" (nonsense) - but I'm using the newest version of MS Edge to view my webmail and it still doesn't work properly - I cannot click the checkbox next to any email to perform some kind of action, and in Edge right-click doesn't bring up the standard list of options Xfinity webmail offers - in my case I want to mark a specific msg as Spam w/o having to open it - if there's an attachment it could expose me to a virus. So Even MS Edge won't work properly for Xfinity webmail - it's like you're forcing everyone to use Google Chrome, but I refuse to use it for privacy violations. This is ridiculous!

XfinityDena

Official Employee

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756 Messages

Are you experiencing this on all devices or specific ones? I want to make sure we are respecting your time and not repeat the steps you have taken previously.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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4 Messages

3 m ago

Xfinity, Before making it mandatory that users download the new app why aren't the negative concerns being addressed by those who have downloaded the app? Concerns range from: It's too slow, or it drops out, or it just doesn't work well at all. Has anyone from Xfinity addressed those concerns? It seems like this forum is a place to express one's like or dislikes, but I would be very surprised if any of the complaints will be addressed since the wheels of motion have already been in place. I've been a faithful user since 2004 with plenty of opportunity to switch over to FIOS, but maybe the time has come. 

Official Employee

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854 Messages

@jambro777 Thank you for reaching out to the Digital Care Team. Customers should download the Xfinity app to continue using xFi features. I, as well as others, have been using the application for a few months now without any issues. We would love to assist you with any issues you are experiencing. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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9 Messages

@XfinityHeather​ How many of you are visually impaired? Using a phone to conduct business or manage our services, for which we pay PREMIUM prices, is sheer torture. Thanks for your sensitivity. My complaint has been filed with the federal government; perhaps you and your colleagues will be re-educated in the diverse needs of your customers.

Visitor

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5 Messages

@XfinityHeather

> Tone down the smarmy... it's just sounds so disingenuous when it's over the top like that.

> Suck it up and say OOPS we had a bad idea, and keep the xfi webpage.

> Or tell us the REAL reason you need us connecting via smartphone instead of Computer.

I can't be the only customer who feels this way.

Visitor

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1 Message

1 m ago

Why does xfinity want to get rid of their most useful tools? The wifi website is so much easier to use than the app on the tiny screen of a phone. To force it's customers to go from a nice big screen on a PC to a tiny screen on a phone is not customer friendly. This is not a good move.

Visitor

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1 Message

@user_3db893​ My phone won't hold a lot of apps. There are so many and keeps telling me to get rid of the apps I actually need to use. I can't even update anything on my phone. There is no space for it. So how are we suppose to download an app for cable??? This is ridiculous! They are concerned with what the custmer needs!

Visitor

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2 Messages

@user_3db893​ According to Xfinity "Based on our complete review, we made the decision to retire the website and continue providing these features via our Xfinity app." In other words, it increases profit, eliminates employees, and customers just have to take it."

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