The xFi website is going away As of June 7, 2022, the Xfinity xFi website found at internet.xfinity.com will no longer be available. But d

@user_0ff9b1 Hello and thank you for reaching out over our Xfinity Community Forum. I hope your Friday and week are going great. I believe above they are referring to the notice that the Xfinity XFi website will not longer be available after June 7th, 2022, however, the Xfinity homepage and Xfinity website will still be available to login and manage your Xfinity account. You can read more about the change to the Xfi website (different from Xfinity .com here https://comca.st/3OPeu3e and has this notice "The xFi website will be going away on 06/07/22. You can still enjoy the same great features by downloading the free Xfinity app to manage your WiFi and devices. Get it now on the App Store or Google Play."), Please let us know if you have any other questions or concerns, and we are more than happy to help!

The response did not answer the question above. Rephrased... Why is Xfinity forcing customers to use their phones to conduct ALL forms of business and usage? Just plain wrong!!!

So you are saying that we will still be able to manage these features via the web? The link above just takes me to my page with that message. Where can we read more about this? Thx CH.

At this time, these features will be unavailable through the web, after June 7th, 2022. You will still be able to manage your account through our website, by logging in with your online credentials. That would be the most updated information that we have to share with you, at this point in time. Please let us know if there's anything else that we can help you with, as we're available through this platform, 24/7. 

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand the frustration and concern. We design our apps to be simple, easy and awesome to manage your account wherever you are! I use the xFi app almost every day with my kids and can pause their devices as needed, even if I'm running errands. The app is also available on tablets as well. 

Hi, @BlueJeans07! Thank you for spending your time to reach out to XFINITY over our forums support page. As a customer myself who enjoys using the xFi web page, I can understand the inconvenience that this can cause. We are thankful for your feedback. We will make sure to pass it along. Did you know that we also have a great digital option for leaving your feedback on the bottom section of our XFINITY home page? This is another great and convenient way to ensure your voice is heard. Here is the link to leave your feedback. Please let me know if this helps. 

https://comca.st/38KE0Gr

I completely agree with Bluejeans 07. I'm thinking of ditching Xfinity over this if they don't provide a way to use a computer to manage my account. This is apparently something Xfinity thought up for their own convenience, not the customers'. It is already harder to find a way to talk to a human or schedule a service call.

@XfinityGabriel​  I have been an Xfinity customer since the 90's and have learned a lot of great info from this avenue, and directly through calling Xfinity. 
My Problem right now is soley about how I am going to change info when Xfinity removes the only page for me to keep my wifi info and settings I need, up to date. I believe now the only way for that to happen is to include Xfinity customers like myself, who cannot use the APP that is available to customers who have a phone that is Not capable to download APPS on their phones. My phone is a basic phone, which does not have the feature of downloading APPS, which on this page as well as many other pages of customers are begging Xfinity to help them fix the problem of not having an APP to reach their xFi / wifi page settings after June 7 2022. I am grateful you said you would pass my info and suggestion of a desktop APP for customers who have basic and other phones that do not offer APPs on their phones. I would imagine most customers have different years of Microsoft platform on their computer, I personally have Windows 10, and a Desktop APP for xFi should work on most of Windows platforms.  I would appreciate more info from Xfinity on what they are doing for the other half of their customers that cannot use the xFi /  Xfinity APP available now - and one APP specifically for Windows platform is essential. 
Thank you. 

@BlueJeans07​ An "app" will only work on Windows 10 computers and it would have to be available from the Microsoft Store - I don't know what the requirements are for getting an app on the store, but I would guess they are pretty steep, for security reasons. Xfinity would have to write stand-alone software that people could download to their PCs and install - if they're not willing to keep a simple website up for customers to access WiFi settings from a PC browser, they're certainly not going to spend the money to create software from the ground up.

I fear everyone complaining about the change (and the complaints are very valid) are just wasting their time - if you really want your voice heard, write to the Comcast Executives, whose email addresses can be found at the bottom of this page:

https://www.elliott.org/company-contacts/comcast/

Simply copy whatever you've already posted here into an email so those at the top can see the outrage about the serious problems this action by Xfinity is going to cause to their customers.

@poulsbodh​ Great idea! The ADA has enormous power over company behavior - keep hounding them, this is absolutely a violation of the ADA. BTW, I think that other complaint should go to the FTC, not FCC.

@poulsbodh​ never even thought of that am glad you are working to help i know i am not ready to deal with paying thru my phone also am very uncomfortable with this

@user_615efc​ That's a good point. The two agencies work together to ensure that internet service providers comply with regulations designed to protect consumers against fraud and other abuse. The FCC's website even states that they may share information about comp-laints against ISPs with the FTC. Thanks for the input.

@user_b2ef55​ I used that link to send my complaint to one of the Comcast executives. A few days later someone from that division called. Her first question was if I still couldn't access the Xfinity website. With minimal irritation I explained that wasn't my problem - yet. She then asked if I wanted a follow-up call from someone to make sure I was able to access the app. I told her if she couldn't be bothered to actually read my complaint she shouldn't have bothered to call. Then I hung up. 

Hi, @Indigo! We appreciate you for spending your time today to reach out to us to let us know about the email concern. I am sorry to learn about this experience of not being able to access your email on your preferred browsers. I am someone who likes to use my preferred browsers too so I can understand the inconvenience that this can cause. You've reached the right team to investigate this further. I will do everything within my power to get this resolved for you as quickly as possible. Just to confirm, when you attempt to access your email via the Mozilla browser, you are getting the error message "Your browser is not supported message". Does this sound correct?

I got a PM saying only chromium based browsers can access Xfinity webmail now - they blocked older browsers for being "unsecure" (nonsense) - but I'm using the newest version of MS Edge to view my webmail and it still doesn't work properly - I cannot click the checkbox next to any email to perform some kind of action, and in Edge right-click doesn't bring up the standard list of options Xfinity webmail offers - in my case I want to mark a specific msg as Spam w/o having to open it - if there's an attachment it could expose me to a virus. So Even MS Edge won't work properly for Xfinity webmail - it's like you're forcing everyone to use Google Chrome, but I refuse to use it for privacy violations. This is ridiculous!

Are you experiencing this on all devices or specific ones? I want to make sure we are respecting your time and not repeat the steps you have taken previously.

@jambro777 Thank you for reaching out to the Digital Care Team. Customers should download the Xfinity app to continue using xFi features. I, as well as others, have been using the application for a few months now without any issues. We would love to assist you with any issues you are experiencing. 

@XfinityHeather​ How many of you are visually impaired? Using a phone to conduct business or manage our services, for which we pay PREMIUM prices, is sheer torture. Thanks for your sensitivity. My complaint has been filed with the federal government; perhaps you and your colleagues will be re-educated in the diverse needs of your customers.

@XfinityHeather​

> Tone down the smarmy... it's just sounds so disingenuous when it's over the top like that.

> Suck it up and say OOPS we had a bad idea, and keep the xfi webpage.

> Or tell us the REAL reason you need us connecting via smartphone instead of Computer.

I can't be the only customer who feels this way.

@user_3db893​ My phone won't hold a lot of apps. There are so many and keeps telling me to get rid of the apps I actually need to use. I can't even update anything on my phone. There is no space for it. So how are we suppose to download an app for cable??? This is ridiculous! They are concerned with what the custmer needs!

@user_3db893​ According to Xfinity "Based on our complete review, we made the decision to retire the website and continue providing these features via our Xfinity app." In other words, it increases profit, eliminates employees, and customers just have to take it."