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user_y0ejlz
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Visitor

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1 Message

Monday, June 22nd, 2026 3:49 PM

The worst

Xfinity is the worst place to get internet, they will steal your money and refuse to give it back make your bank account go negative by double charging you then not do anything to help. They don’t care. It doesn’t matter to them if your children eat for the next week. And none of them speak English you get the same response over and over again. I can’t believe this.

Question

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Updated 

3 days ago

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XfinityAdrienne

Official Employee

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2K Messages

3 days ago

Good Morning, @user_y0ejlz! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for our customers and their payments. I would be more than happy to look into the account details and share any further details. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

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