The worst

I want to leave this bad review here because I want to explain to customers and to this company the importance of good customer service. I went to the store and paid for a camera system, which was promised to be installed on a specific date and time. The contractor showed up on the scheduled day but was three and a half hours late, almost at dusk. He started the work and then gave a very poor excuse about the software not being right and left without any explanation, leaving everything half-done. Four days went by with no response from Xfinity, and no one showed up. They promised to come on Sunday, then Monday, and Tuesday, but nobody came. I had to call Xfinity, and they told me I should have reported it myself to create a ticket, which I found completely unacceptable. Later, they sent another technician—after I had left multiple bad reviews on their website, which they even deleted along with my photos and conversations showing their poor service. Eventually, they sent a technician who did an excellent job, but unfortunately, he fell into my attic and broke the ceiling in my kitchen and living room. I understand accidents happen, and he said it would be repaired as soon as possible. But eight days have passed, and no one has come, and no one from Xfinity has contacted me. I’ve called customer service, and it’s the worst experience ever. They don’t resolve anything; they just pass the blame around. In the end, I’ve asked for supervisors multiple times, and they hang up on me. Today, they tell me they’ll come on December 17th, even though I told them from the start that I would be out of the country for a month. It’s unacceptable that my home has been damaged for eight days and now I have to wait another eight days for them to come. I asked for an earlier date, but they told me I have to deal with their subcontractor. In other words, I have to call them to arrange it, even though I contracted with Xfinity directly. The technician who caused the damage was from Xfinity, so I shouldn’t have to call any subcontractor. And when I complain, they get upset, hang up, or act like I’m the problem for not accepting what they impose. This isn’t a negotiation; they should care about meeting my needs and fixing the damage to keep me satisfied. But they don’t care, and they get annoyed. I strongly recommend staying away from this company because their customer service is the worst I’ve ever seen, and I’ve dealt with bad customer service before. They have good products and competitive prices, but their customer service is terrible, especially that call center abroad. Stay away—Comcast/Xfinity is not worth it. Terrible service.”

bryan