THE WORST SERVICE IN HISTORY

I went in because my T-Mobile Internet connection at home was very slow. I was continuously episode on a plan and given a modum. After four hours of trying to get it set up and working, It never did. The first issue was just creating a login And getting my account reset after I had just set it up in store! Took over an hour to get somebody on the line to help me with that in another hour of confirming who I was just to be able to do that but at that point after multiple field attempts, I was locked out. Afterwards, I was on hold for another hour and 13 minutes just for them to try to send signals to the modem Which also didn't work and I was told to go back into the store and get a new modem. The next morning, I returned back to the store, got a new modem and went home just to experience the same issues. I went back to the store to cancel the plan and returned back to T-Mobile because even though they were slow, at least they worked!! All in all I probably spent about 6 hours on the line and going back-and-forth between my house and the store and it was genuinely the worst experience of my life! NOT TO MENTION I WAS CHARGED THE SAME DAY AND NOW HAVE A BALANCE ON MY ACCOUNT THAT IS THREATENED TO BE SENT TO COLLECTIONS AS WELL HAVING TO WAIT 3 TO 4 WEEKS FOR MY INITIAL REFUND!! I'm so glad I'm in a good mental state because I can see why the stress of all of this would push somebody to do something crazy. They play mental games with you, And you have to look for hours to actually find somebody to connect to, but I would be surprised if you would be on hold for less than 40 minutes. The entire time, They keep pushing this one year free phone plan on you. WHY ON EARTH WOULD WE HAVE CELLULAR WITH YOU WHEN YOUR CUSTOMER SERVICE [Edited: "Language"] THIS MUCH AND YOU CANT EVEN PROVIDE THE SERVICE WE PAY FOR!