Visitor
•
1 Message
The worst service ever
I've been trying to get Xfinity service at my home for about a month now. I had someone come out and they identified that the line had been cut to my home and I needed to run a temporary line and install a new outlet into my home. I then had two appointments scheduled through Xfinity assistant where no one showed up. Finally someone showed up last night. My appointment was supposed to be between 3:00 and 5:00 p.m. and they didn't show up until after 6:00 p.m. and they didn't leave until 8:00 p.m. they did not bring enough coax and we're unable to run the line to the existing hole through my wall. The technician threw a fit and said that he had to drill a new hole. I told him that my home was Adobe and I did not want him to be drilling any new holes in my walls. He also tracked mud all throughout my house on my deck and on my roof. I have a TPO roof and it is supposed to stay clean. After he left I had to spend about an hour spraying off my, vacuuming my floors, and scrubbing the rug that he tracked mud all over. He ended up leaving and I still do not have service. I then tried using the Xfinity assistance to reschedule the appointment. They transferred me to a live agent and said that they would schedule it for tomorrow Friday from 10:00 a.m. to noon. But they scheduled it on Saturday instead. Saturday will not work because I will not be home. I need someone to come out today Friday June 26th and run a line to my home. It has been a month now and I have had no internet service. I need this for my job.


XfinityAmira
Official Employee
•
4.9K Messages
9 hours ago
Hi user_dxrlwi! Thanks for joining our Xfinity Forum. We appreciate your interest in getting our service, so I am saddened to hear that your onboarding experience is not going as it should. Please know my team is always here to support with service needs, and we would love to assist you with successfully establishing service. So that we can best assist you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0