Visitor
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4 Messages
The worst experience with both Mobile and home internet
I have been a customer for some time and as of recent my mobile service and internet have been garbage. I spent several hours in the stores and online trying to reimburse for out of country charges. I was told in the store the issue was all set to only find out two weeks later the charges that were promised to be removed we never removed. Then I called and invested two more hours and assured the matter was fixed to only find out when I went to pay the bill the charges were still present and required as payment for my service to not be interrupted. I received several emails telling me what my refund number is and no refund. I upgraded my home internet services, and this has been the worst internet service ever received. I am reporting you to the better business bureau and whoever else I can report you to. You stole from me and lied to me and left me no choice but to pay an amount that you promised would be corrected so you stole from me. In times that folks are losing their jobs and trying to hold on as families just trying to make ends meet this is really truly disheartening. BAD business practices
user_6vxhdq
Visitor
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4 Messages
1 day ago
BTW both my husband and I were in the Manchester NH store in Mall of NH trying to resolve this matter and we were treated awful. You should really get a manager in there and do some customer service training because my experience was not a great one.
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XfinityJustinC
Official Employee
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1.8K Messages
1 day ago
Hello, @user_6vxhdq thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and would like to investigate the Xfinity Mobile billing and the internet network issues. If I was in your shoes, I would feel disheartened as well if trying to get an issue resolved with my account and still having to work on the resolution. I also work from home myself, so rely on my network connectivity to be running optimally and understand the frustration when there are service issues. Our team also partners with our corporate store leadership team, and can get feedback submitted about your recent store visit.
I'll need to gather some information that we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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