Visitor
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1 Message
The worst customer service ever!
No TV and your phone line is down! You really need to get your act together! Time to look for another provider!
Visitor
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1 Message
No TV and your phone line is down! You really need to get your act together! Time to look for another provider!
XfinityThomasA
Official Employee
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3K Messages
3 hours ago
Thank you for your feedback. user_4evj3v. We’re really sad to hear you’re having this experience — it’s definitely not what we want for you. It’s important to us that you’re able to enjoy your shows without interruption, and we’re here to help. To get started, we’ll ask a few quick questions so we can troubleshoot this together. Could you let us know which channel(s) are affected? Is there an error code or message displayed? Also, have you had a chance to try any troubleshooting steps through the Xfinity app yet?
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