The worst customer service ever!

I spent entirely too long on the phone service trying everything to speak with a representative. Not once did it connect me and it hung up multiple times! Then I spent well over a half hour on the AI system trying to speak with a "live agent"... after messaging back and forth with the agent trying to talk to a customer service representative i was supposed to get a "callback in 20mins" which it's been over an hour waiting and still no call. During the conversation with the supposed "live agent" they accused me of leaving the chat, when I never did, and acted as if we had to start over. It took way too long to get the "live agent" to even say I would be getting a callback in 20mins. I have the hole conversation screenshot as well! Then I went to post this complaint on your forum and selected the "tag" it deleted everything I wrote! This is absolutely ridiculous!