Visitor
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1 Message
The worst custom service and service possible
Hello, I have been without internet since 7am. There has been no communication about what caused the outage or when internet is coming back online. I've tried calling, speaking to an agent, via the messenger system. I've tried every single way to get an update. Customer service call doesn't even allow me to speak to someone to cancel my services. It simply says 'speaking to an agent won't resolve the problem and hangs up the phone. This is unacceptable customer service. To be without internet when you work from home and have no one be able to explain or contact you about what's going on is unacceptable. I am going to cancel my services with you and file a complain with better business bureau. It's awful you rob us blind for services and then ask us to get over it when you repeatedly treat customers with respect.
XfinityAbby
Official Employee
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467 Messages
16 hours ago
Hello @user_h7mfac. I understand how important it is to have reliable service when working from home. I would love to review the account to see what is going on with your service interruption.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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