Visitor
•
1 Message
The worst company ever
I've been a customer since 2021. Everything was awesome until, I decided to use xfinity for home security. That was the worst decision I ever made in my life. The technician installed the cameras so high on the house, I can't be remove them. The day of my installation I was told not to worry, I could call to to have them removed. After going back and forth with agents, some saying that Xfinity can remove them others saying I now own them I have to get them down. All of this after paying over $600 for equipment I can't use at the other property. Because people don't know there jobs and giving out incorrect information. And a company that stand behind their employees doing and saying incorrect information. Please run to the competition when it getting home security from xfinity. Customer service is horrible and ghetto.
XfinityJon
Official Employee
•
1.1K Messages
13 hours ago
Good afternoon user_st1qee. I can assure you this is not the experience we want for you. We can look into this further. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0