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user_vachfi
1st Topic

Visitor

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1 Message

Saturday, September 6th, 2025

The Worst Company and Customer Support

I am at my wits end dealing with this company and have no idea how to get my money back as they are not providing internet. Every day our internet doesn’t work at least some portion of the day. It’s impossible to get help, they added things to my bill, quoted me my bill would be just over $100 and it’s 170 this month and they only provide internet. Then they try to sell me on their phones. I hung up today, after two hours and they claimed it’s fixed.  Within minutes no service ac

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Updated 

7 days ago

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XfinityEva

Official Employee

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2K Messages

7 days ago

Hey @user_vachfi we are sorry to hear about this experience and would like to provide additional support. May I please have you send us a direct message with your full name and service address? 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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