1 Message
The worst cable company
That’s all we ever get is power outages you pay for the highest Internet and they tell you that you’re receiving the highest gig but then your gateway is closed half the time and not processing enough Wi-Fi and you paid for the biggest box and modem speak to live agent and when you get them on the phone, you can’t even understand them and they’re very very rude
XfinityAlyssaA
Official Employee
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1.9K Messages
9 months ago
Good afternoon @user_njmkl9, and thank you for reaching out to our dedicated Communities team today, we appreciate it! We are sorry to hear that you are experiencing interruptions to your service and that you have been having a frustrating time connecting with a live agent. We appreciate your feedback and will be happy to forward it. I see that you stated you are receiving the highest gig but our gateway is closed half the time, can you elaborate on what you mean by it being closed? Rest assured, our team is on your side and here to help. Our will is happy to assist with troubleshooting and resolving any service issues you are experiencing.
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