1 Message
The Unit # listed on my account is wrong.
The street address on my account is correct but the unit number is wrong. It has always been wrong. I have tried to fix it in the past but, surprise surprise, both the online chat bot and the “customer service” phone tree are entirely useless. I am extremely fed up with how hard it is to talk to an actual human about my problem. Xfinity says they need to send me a new gateway, but at this rate it’s going to be sent to the wrong address. Please contact me ASAP so I can speak to an actual agent.
XfinityAngie
Official Employee
•
1.8K Messages
2 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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