New Poster
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5 Messages
The triple package that I received is not the same as what I was promised on the phone
Hi,
I have been Comcast/Xfinity customer for a long time. Every year I have been given a year contract and at the end of contract, I would make a call to customer support and was given another one year contract. Same thing happened this year too. My one year contract started at $165 and was increased to $177 before it ran out. My bill then changed to $197. I called the support and was told because I have been with Comcast for a long time then I can get a one year contract for $161. I appreciated her help but the following day, most of the cable channels that we watch were inaccessible and required an upgrade. I was so surprised. I was told that my package stays the same and the only change is that my internet speed will be reduced to 500 Mbps from 700Mbps.
So could someone please restore my channels and honor the package that I was promised on the phone.
Best Regards
XfinityJamesC
Official Employee
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2.8K Messages
50 minutes ago
Greetings, @AAAA1339! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your channel lineup was changed like this, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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