Visitor
•
2 Messages
The service is interrupted in the neighborhood for two days, from the afternoon until midnight.
They send a message in the afternoon saying they are fixing a problem and will restore service by 6 PM, but the service doesn't return until after midnight. This deception and misinformation has continued for two consecutive days.
user_fb6zmd
Visitor
•
2 Messages
2 days ago
They send a message in the afternoon saying they are fixing a problem and will restore service by 6 PM, but the service doesn't return until after midnight. This deception and misinformation has continued for two consecutive days.
0
0
XfinityBenjaminM
Official Employee
•
2.6K Messages
2 days ago
Thank you for reaching out. The time estimate that is viewable in the App is an approximation of when our Maintenance Team expects services to be restored. There are times when the work being done unexpectedly takes longer than anticipated. We are sorry that this is frustrating, especially when you count on being able to connect.
0
0