The process of speaking to a live agent is ridiculous

@user_d0rkhf 

it took me 9:22 minutes to speak to a live person, after being asked 6 or more times to be sent to the automated system. I spend a lot of money on cable and I have to go through hoops just to speak to a real person.

After being disconnected during the first attempt on another unsuccessful 5-minute call. 

Is there something we can help you with?  If so, please post your issue in the most appropriate forum so that an Official Employee may help you.

The concern is not "Community Center" help related............ Topic moved here to the proper help section.