The outage map and your application says "looks good" but an entire neighborhood has no service

We have no internet after a storm and your outage map says "looks good". Every one of our neighbors has tried reporting an outage and all get the same annoying response. There are *at least* 10 houses experiencing this. We just want to know that the outage has been noted, that you are aware it is widespread and NOT related to our modem or something trite.  But at least we want you to acknowledge that there is an outage!