Visitor
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1 Message
The new mobile phone
I'm going to send the Xfinity mobile phone back to you people I tried to contact you people but you never answer your phone cuz you have your computer will never answer and never send the people to a customer customer service line so your mobile phone will be sent back and I didn't activate it you people lied and told me it was going to be $25 a month and that was it so but you lied so I'm going to send the mobile phone back which I didn't open put in the box and send it to you people okay
XfinityRichard
Official Employee
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1.8K Messages
8 days ago
Hi there, @user_6kr8cy ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me.I'm sorry to hear that you are not able to reach anyone regarding your Xfinity Mobile concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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