Visitor
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1 Message
The manager at your Xfinity store attempted to defraud me
I am a long-term customer with Xfinity prepaid internet service. I had technical support issues with my modem and they advised me to go to the Xfinity store to get an upgrade without charge or expense to me. I went to the Xfinity store at The Mall of New Hampshire in Manchester New Hampshire and the manager there attempted a bait and switch fraud, refusing to honor the instructions of Technical Support and telling me my only remedy was to purchase a new modem or upgrade my services to internet subscription program. This is your classic bait and switch defraud scheme, I went there with screenshots showing him exactly what I was instructed to do and I told him I expect him to honor those instructions. He refused, and I'm considering terminating my service with Xfinity.
XfinityVianney
Official Employee
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2.6K Messages
4 hours ago
Thank you for reaching out. I appreciate you being a long-time customer and for creating a new post. I see you have our Xfinity Prepaid service, and you had some issues with your equipment. I can confirm the local store wouldn't do an equipment swap for Xfinity Prepaid services. Pre-paid uses a specific modem, which the local store may not have on hand.
To receive replacement Equipment, you must notify the Prepaid team within thirty (30) days of the date of purchase by calling 855-757-7372 and following the return procedures provided when you call. If you've exceeded 30 days, a new device would need to be purchased.
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