The manager at your Xfinity store attempted to defraud me

That is not the instruction given to me by technical support when I was chatting with them. I asked them numerous times if there would be any cost associated with this upgrade and they assured me that there would not be. If there is an issue of right and wrong, the conflict will be between Technical Services and the sales store. The customer, who is me, is not an error because I was following the direct and explicit instructions of technical support to go to the store for the upgrade. The manager attempted to upsell me despite having been shown the chat instructions that I had received. This is a bait and switch fraud, where I was drawn to the store and the manager attempted to upsell me. Nothing you say changes the fact that technical support explicitly told me and reassured me that there would be no expense related to this upgrade.

@user_au9nfm

We do apologize for any inconvenience or misinformation given. The local retail Xfinity stores won't have the prepaid modems , for the pre paid service you want to go to this link to find a retailer https://www.xfinityprepaid.com/find-a-retailer

You are again incorrect.  The process I need to follow is to bring this directly to the attention of {Personal information}, Sales Director, and {Personal information}, Manager of Technical Operations.  If I do not get a response to my satisfaction, my proper response is to escalate this to the State of New Hampshire Department of Justice, Consumer Protection and Antitrust Bureau in the form of a Complaint and to let them know that I am ready to swear out a complaint to them at their convenience.

@user_au9nfm

We apologize for any inconvenience and definitely can submit feedback to the team that overseas the Xfinity store location for the experience you had.

The local retail Xfinity stores don’t carry prepaid modems which is our XB2 or XB3, so we do apologize for the inconvenience. This link is a great resource to find the local retail store location for the pre-paid accounts https://www.xfinityprepaid.com/find-a-retailer  

 Please send me a direct message including your first and last name and complete service address.

Here's the detailed steps to direct message us:

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