Visitor
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1 Message
The loyalty or retention department
I’m not sure if I left a message here already if this is a duplicate, I apologize. I don’t think it went through however the first time so I’m trying again. I desperately need to talk to somebody from Xfinity but is not just a straight customer service rep. It’s urgent and important and I need to talk to somebody today please. My name is Stacy [EDIT personal information] and my phone number is [EDIT personal information] . I had something happen last night that needs to be discussed immediately. For starters, I was hung up on three times I was lied to more than five times I was told my services were cut off for nonpayment and it was not And the list goes on. I need to speak with somebody right away. Please call me thank you so much
XfinityDena
Official Employee
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3.3K Messages
2 days ago
Thank you for taking the time out of your day to bring your experience to our attention. You should most definitely never feel that you were mistreated @user_9gdhfe I am in the corporate department and would be able to assist you with your account needs. We primarily deal with issues on Social Media through messaging. This is our most efficient and effective means of communication with our customers while having a written transcript of the interaction for future review if needed by you. I also suggest to not put your full name, phone number or any other personal information such as address on any public platform to keep you and your account secure.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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