The inability to have an issue resolved is ridiculous

I submitted feedback over a week ago. I got the generic form letter from the customer service experience owner and 1 person attempted to call me during my business hours. I asked for communication via email. I also attempted to email and call her back 3 times with no response. After first being charged for a service I didn't receive since November, now this issue interfering with my ability to make any changes to my account, this is absolutely ridiculous.  I would like a number to escalate beyond the person who was contacting me.