The impossibility of getting a cable run in my building

Hey, do you like silence? You should definitely try to get Xfinity to set up a new installation in your apartment. You will experience first-rate silence, especially if someone says that you’ll be getting a phone call “in the next few days.”

Here's the deal. I moved into a new apartment which, for some reason, did not have a cable running from the apartment to the box downstairs like all of the other units in the building. The guy who came for the initial installation saw this and said I would need a different sort of tech to come out who could run cable. Fair enough. A couple of days later, another Xfinity tech came out, but he was the same sort of installation tech as the first guy and he said he couldn’t run the wire. I called Xfinity about this and they said they would send someone out right away who could do it. Guess what happened when tech #3 showed up? That’s right, another installation guy who told me he couldn’t run the cable. I should also note that there were multiple phone calls to Xfinity support along the way. Every time I spoke with someone on the phone or one of the in-person techs, they had no history of anything that had gone on before. It was like some kind of Groundhog’s Day cable installation adventure where I started from 0 every single time. I did finally get a call from someone who was a “manager” and who assured me that the tech who could actually run the cable had been notified and I would get a call within a couple of days. It's been four days now and guess who hasn’t called? If there were any other cable company in my neighborhood who I could go with, I would. Sadly, Xfinity/Comcast is the only game in town, so I guess I’ll just keep calling and enjoying the Mighty Silence that ensues every time someone assures me that it will be taken care of. Maybe I should just go back to dial-up.