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user_jbbirv
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13 Messages

Wednesday, January 14th, 2026 8:26 PM

The credit was not applied to my new account.

I have submitted several support tickets, but the problem has not been resolved yet. I have a payment issue. I have a credit of $159 from September 2025, and another $14. I also paid $109 before moving to my new residence on May 30, 2025, but these amounts have not been applied to my new account, and they are threatening to disconnect my internet service. The monthly payment is $7.99.

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user_jbbirv

Visitor

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13 Messages

3 hours ago

The credit was not applied to my new account. I have sent several support tickets, but the problem has not been resolved yet. I have a payment issue. I have a credit of $159 from September 2025, and another $14. I also paid $109 before moving to my new residence on May 30, 2025, but they haven't applied these amounts to my new account, and they are threatening to disconnect my internet service. The monthly payment amount is $7.99.

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XfinityAngie

Official Employee

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2.3K Messages

 

user_jbbirv, thank you for reaching out to Xfinity Support. I would be happy to take a look at your account and see what we can do to fix this for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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