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Njpatg
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Thursday, February 26th, 2026 6:30 PM

The cable wires from my house are broken and hanging in my driveway

During this past storm the wires on my house for my internet service were broken , landing on my driveway, I’ve been trying to get this repaired for three days but no one is showing up

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52 minutes ago

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EG

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116.3K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

Official Employee

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2.3K Messages

7 hours ago

 

Njpatg Hello there! Thank you for reaching out to our Xfinity Forums Team for assistance with your cable line. I can definitely see how that would be a concern. I'd be happy to help you get a work order created. To begin, can you please send a Direct Message with your and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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Njpatg

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@XfinityKassie​     Hello my service address is [Edited: Personal Information]

(edited)

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1 hour ago

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XfinityVictor

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2K Messages

 

Njpatg To avoid sharing personal information in a public space, can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.  

 

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52 minutes ago

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