Visitor
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1 Message
The cable to my house was knocked down by a tree. How can I schedule someone to fix this?
Hello customer service,
On 8/16 a tree fell on the power lines to our house and also took out the cable wire. The power was restored on 8/17, and I scheduled an appointment with an xfinity technician on 8/18. He assessed the issue and said another technician would need to return to fix the wire. We scheduled that appointment for the next day, 8/19. The technician that arrived on 8/19 said the same thing, and that another technician would return the following day with the necessary equipment to replace. This third appointment never occurred. We have been without a connection for over a week.
I've schedule another technician through the automated service. It was not able to add a note about the issue, or reference any notes from the previous visits.
How can we talk to someone who will schedule the correct technician to come and reconnect our xfinity service?
Thank you
Peter
XfinityMarshante
Official Employee
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415 Messages
3 days ago
Hello @user_0rqu12, thank you for taking the time to leave a post. Sorry to hear that your services have been out for over a week. We will be glad to get the right technician scheduled. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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