Visitor
•
1 Message
The automated system is horrible
I'm trying to get a representative because I enrolled in the Affordable Connectivity Program for the discount and they never got me a representative. It's really frustrating and bad customer service.
CCRenee
New Problem Solver
•
169 Messages
3 years ago
Thanks for reaching out to us at the Xfinity Digital Care Team and for letting me know how I can help. I'm sorry for all the issues you have been having with the automated system and would be happy to help with your ACP credit questions and concerns. Can you please shoot me a DM with your name and the address? @user_29a2fd, I would be happy to help!
You can send me a DM by following these directions:
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
0
0