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user_vp7vuf
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Sunday, August 4th, 2024 6:52 PM

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The absolute worst customer service

I have been trying to get in contact with a live agent for over four days. I keep getting put through the voice menu screen and it’s not working. Nothing is working. I’ve been trying to call about my move. I was told I was gonna be called back no one ever called me back. I’ve been trying to contact you and nothing is working for me. I am extremely frustrated. I’ve gone five days without Internet and no one is calling me or seems to give any care at all. This company is terrible. 

Question

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Updated 

9 months ago

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XfinityBenjaminM

Official Employee

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2K Messages

9 months ago

 

user_vp7vuf Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the difficulty you are having getting assistance but we are here to help in any way we can. When you can, please send us a Direct Message with your full name and address. Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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