Visitor
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5 Messages
The ABSOLUTE WORST Customer NON SERVICE
After months of calls and attempts on the forum and chat requests and HOURS wasted I am still unable to get the charges reversed for the months I began requesting that this be removed as it was not requested. I was told my recorded call authorizing the charge would be sent and what I received were triplicate emails of a link to the refer a friend program which was never requested at any point. There is ZERO customer service and I have only ever been able to contact one in country rep. And still after at least 3 months of well documented calls nothing is resolved and I’m forced to pay for something I’ve clearly been trying to cancel. I’m absolutely furious at the run around, inconsistent and incorrect information I receive each time I have attempted to rectify. This is UNACCEPTABLE. I’ve lost hours of my life for trying to do the correct thing and am now cornered into paying for something that I shouldn’t and never authorized and further I pay through homeowners association and even agreed to go on an installment so I can continue to attempt to sort this out and submitted the requested payment and nothing has been resolved! TERRIBLE CUSTOMER SERVICE TERRIBLE WAY TO HANDLE LONG STANDING CUSTOMERS AND ZERO ABILITY TO SPEAK TO A UNITED STATES REPRESENTATIVE WHO CAN CLEARLY UNDERSTAND AND EFFECTIVELY COMMUNICATE. UTTER FAILURE!
Accepted Solution
XfinitySara
Official Employee
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2.8K Messages
8 days ago
@user_61z6hh - We are here to help! I'm so glad you reached back out over this platform because our Digital Care Team is one of your best resources for reviewing and resolving issues quickly. Could you please send our team a direct message to continue?
How to send us a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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user_m24oec
Visitor
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1 Message
10 hours ago
I think Xfinity purposefully makes it difficult for customers to make changes to their plans or even re-up on a new plan. I have spoken to people in the Philippians, and in India that they themselves try very hard to help but Xfinity hasn't either fully trained them or given them the tools to do their job. Today I wanted to set up auto pay out of my checking account and the Rep is unable to do this for me. They sent me links that did not work. What they see on their end and what I see on my end are two different things. Today I made 4 calls and went into one store just to re-sign on a new plan. I actually HATE Xfinty/Comcast, they are the Evil Empire . I don't have another alternative in my area. They have been making money off me for 17 years at the same address so why cant I pull up my account details on my laptop. They have the absolute worst customer service, automated voice pass the buck menu and when you want to talk to a person locally or in the USA, you cant. They have the worst phone service and they do not give you the right prompts leading you into looping , looping and looping. It took me nearly 4 hours to get done what I needed today and I'm not even totally sure it is all correct as when i pull up my account on my lap top it is blank. I re-fresh and it is still blank. This company wears down my patience and something I think that is their goal. Every time I get off the phone with a Rep I have to thank them for their patience and apologize as I get so frustrated dealing with them! I hate having to call them and re-do my plan every year or two. This time Im suppose to have a 5 year plan I just hope its true to I don't have to deal with them again for another five years.
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