The ABSOLUTE WORST Customer NON SERVICE

After months of calls and attempts on the forum and chat requests and HOURS wasted I am still unable to get the charges reversed for the months I began requesting that this be removed as it was not requested. I was told my recorded call authorizing the charge would be sent and what I received were triplicate emails of a link to the refer a friend program which was never requested at any point. There is ZERO customer service and I have only ever been able to contact one in country rep. And still after at least 3 months of well documented calls nothing is resolved and I’m forced to pay for something I’ve clearly been trying to cancel. I’m absolutely furious at the run around, inconsistent and incorrect information I receive each time I have attempted to rectify. This is UNACCEPTABLE. I’ve lost hours of my life for trying to do the correct thing and am now cornered into paying for something that I shouldn’t and never authorized and further I pay through homeowners association and even agreed to go on an installment so I can continue to attempt to sort this out and submitted the requested payment and nothing has been resolved! TERRIBLE CUSTOMER SERVICE TERRIBLE WAY TO HANDLE LONG STANDING CUSTOMERS AND ZERO ABILITY TO SPEAK TO A UNITED STATES REPRESENTATIVE WHO CAN CLEARLY UNDERSTAND AND EFFECTIVELY COMMUNICATE. UTTER FAILURE!